At Bigger Sister Channel, we are committed to protecting the privacy and confidentiality of the individuals who participate in our mutual aid program. This Privacy Policy outlines how we collect, use, and safeguard the personal information of our participants.

provided to1. Information Collection & Use

1.1.1 Demographic Data:

  1. Bigger Sister Channel may collect demographic information such as age, gender, and location from participants.
  2. Bigger Sister Channel may use demographic data to analyse trends, improve our services, and ensure that our mutual aid program meets the diverse needs of our community

1.1.2 Participant Satisfaction Data:

  1. Participants may be asked to evaluate their experience participating in the Bigger Sister Mutual Aid Program.
  2. Feedback is voluntary and anonymous.
  3. The data gathered will be used to improve Bigger Sister Channels services and to fulfil reporting requirements.

1.1.3 Testimonials & Other Marketing Materials:

  1. Bigger Sister Channel may anonymise demographic and participant satisfaction data to create testimonials, case studies for our website, promotional and marketing material, as well as for use on our Bigger Sister Channel social media accounts.
  2. Any personally identifiable information will be removed or anonymised prior to publication.
  3. Participants may withdraw their consent at any time from having their anonymised demographic and participant satisfaction data used to create testimonials, case studies, promotional and marketing material, or for use on Bigger Sister Channel social media accounts.
  4. Participants who have withdrawn their consent from their data being used in the ways described in this section will have their data removed from use as far as practically possible.

1.1.4 Electronic Address Details

  1. Bigger Sister Channel may collect electronic address details, such as email addresses, when you interact with our website, products, or services. This information may be collected through forms you fill out, transactions you conduct, or communications you initiate with us.
  2. Bigger Sister Channel may use this information to communicate with you, provide relevant updates, deliver requested services, and improve our offerings.
  3. Your electronic address details are kept confidential and are not shared with third parties except as necessary to fulfil our obligations to you or as required by law.

1.2 Financial Aid Provision

1.2.1 Financial Details

  1. Bigger Sister Channel may request financial details, such as monetary electronic transfer addresses, from participants in order to provide financial assistance.
  2. This information will be stored until transfer is complete and will then be deleted.

1.2.2 Case Tracking For Finacial Aid:

  1. Due to limited capacity to provide financial aid participants who receive financial aid will have the first name of the alias provided to Bigger Sister Channel on their intake form recorded in a secure database.
  2. This database is used for internal record-keeping and coordination purposes only and can only be accessed by Bigger Sister Channel Mutual Aid Program Co-ordinators and Management.

1.3 Fulfilment of Reporting Requirements

1.3.1 Obligations to fulfil reporting requirements

  1. Bigger Sister may be contractually obligated to fulfil reporting requirements and may use any anonymised data collected to fulfil these requirements.

2. Data Security:

2.1.1 Database Storage:

  1. All personal information collected by Bigger Sister Channel is stored securely in a dedicated database.

2.1.2 Database Access:

  1. Access to this database is restricted to authorised personnel, including our mutual aid coordinator and management team.

2.1.3 Database Protection:

  1. Bigger Sister Channel implements industry-standard security measures to protect against unauthorised access, alteration, disclosure, or destruction of personal information.

3. Data Sharing

3.1.1 Third Party Data Sharing:

  1. Bigger Sister Channel does not sell, trade, or otherwise transfer personal information to third parties without consent, except as required by law or to fulfil program obligations.

3.1.2 Sharing Anonymised Data:

  1. Bigger Sister Channel may share anonymised or aggregated demographic data for research, statistical analysis, or reporting purposes, but this information will not identify individual participants.


4. Consent:

4.1.1 Participant Consent:

  1. By Participating in Bigger Sister Channels Mutual Aid Program, participants consent to the collection, use, and disclosure of their personal information as outlined in this Privacy Policy.

4.1.2 Withdrawing of Consent:

  1. Participants have the right to withdraw their consent or request the deletion of their personal information at any time, subject to legal or contractual obligations.

5. Changes to this Privacy Policy:

5.1.1. Right to Revise:

  1. Bigger Sister Channel reserves the right to update or revise this Privacy Policy periodically to reflect changes in our practices or legal requirements.

5.1.2 Notification:

  1. Bigger Sister Channel will notify participants of any material changes to this Privacy Policy via email or through our website.

6. Contact Us:

6.1.1 Contact:

  1. If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us at
  2. By participating in our mutual aid program, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.


    Want to support our community project?

    Bigger Sister Channel is now accepting financial donations for those who share our vision and want to support our mission. Donations go to operation costs, providing free workshops, compensating expert presenters, developing peer-to-peer education content, having monthly giveaway and supporting sex workers in need or crisis.

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    In Partnership of City of Melbourne's Social Investment Program

    Bigger Sister Channel acknowledge the Traditional Owners of the lands on which we live and recognise their continuing connection to land, waters and culture.
    Bigger Sister Channel pay our respects to all Elders, past and present of all Aboriginal and Torres Strait Islander nations.